Support
Technical support and SLA
A monthly support retainer with included hours, an SLA response time, and 24/7 monitoring of your systems.
- Starting at
- €490
- Delivery
- onboarding in 3 business days
We take an existing system into support: monitoring runs 24/7, incidents are triaged against an SLA, and included hours cover routine fixes. Extra hours beyond the plan are billed at the overage rate; hourly incident response without a plan is also available. This retainer is a one-off purchase of the selected number of months; it does not renew automatically.
What is included
- 24/7 monitoring
- SLA with a committed response time
- Included hours each period
- Hourly incident response without a plan
Pricing
SLA plan, 8 hours a month included, sold up to 12 months at a time, no auto-renewal
€490 / month
- 8 hours included
- €55 / hour beyond that
- −5% from 10 hours
Incident response, no plan
€55 / hour